Refund policy

Return & Refund Policy

30-Day Return Policy (For Eligible Items)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jawadprime.com. 

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@jawadprime.com.

 

Jewelry Policy – No Returns, Full Refund for Defects or Non-Delivery

Jewelry items are non-returnable and non-refundable for change of mind, size issues, or personal preference. However, we stand behind the quality of our jewelry. If your jewelry arrives defective, damaged, or is not delivered, we will issue you a full refund—no return required.

To request a refund for defective or undelivered jewelry, please contact us within 14 days of the expected delivery date at support@jawadprime.com with your order number and photos/video of the defect (if applicable). Once verified, we will process your full refund within 5 business days.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if any item (non-jewelry) is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For non-jewelry items, returns follow the standard 30-day policy above.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

 

Jewelry is non-returnable (defect-only refund as noted above). Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item. Jewelry cannot be exchanged.

 

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

Note: The EU cooling-off period does not apply to jewelry under this policy. Jewelry remains non-returnable unless defective.

 

Refunds

We will notify you once we've received and inspected your return (for eligible non-jewelry items), and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

For approved jewelry defect/non-delivery refunds, we will process your refund within 5 business days of verification.

 

If more than 15 business days have passed since we've approved your return or refund, please contact us at support@jawadprime.com.